Frequently Asked Questions

Below you will find a selection of common questions. If you have additional questions, please use the form, and we will get back to you as soon as possible.

All pieces are standard sizing, fit true to size and are available in sizes small, medium and large.

Special requests or customization are available on request at no additional cost – please include your measurements at the time of placing an order, following our sizing instructions.

Please read the item description of the product before purchasing, to ensure you are buying the correct size. If you have questions regarding sizing and measurements please contact us.

For customers with larger busts we recommend going up one size unless you are comfortable with minimal coverage.

Shopping at aura-swim.com is very easy!

Once you have found the product of your dreams, select your size, quantity and click the “Add to Cart” button. Then click “Proceed to Checkout”, enter your details and complete the payment. That’s it!

We accept the following payment methods: PayPal; credit card (Mastercard, Visa, American Express); direct deposits into our bank account (Republic Bank account number 200000018870). When making a deposit, please use your order number as the payment reference.

If for any reason you need to change your order, please contact us immediately. We start working on your order soon after we receive it, and we are unable to make any changes or modifications to an order once we start work.

For custom orders, please click here.

We strive to process customer orders in the fastest time possible. Regular orders are typically processed within one working day. We do not ship on Saturdays, Sundays or public holidays.

Processing and production for special orders may take up to two weeks.

All orders are processed in either Saint Lucia and Dominica.

For Dominican orders, we offer a pick-up facility, from Clifftop Cleaning, 8-1 Victoria Street (opposite the Venezuelan Embassy), Roseau, between the hours of 10am and 4pm.

For Saint Lucian orders, we offer delivery islandwide via courier.

For all other destinations, we offer freight options at checkout. Rates and delivery time vary by location and service used. If tracking details are available these will be provided to you after checkout.

If you have any questions please do not hesitate to contact us.

The customer is responsible for ALL duties and fees imposed by customs in the destination country. Aura-Swim is not liable for customs clearance fees, nor are we responsible for the holding times of packages by customs. The prices on our online store do not include relevant overseas duties and other customs charges you may incur when purchasing and importing to your country. Aura-Swim is not responsible if customers are not notified by their country’s postal authority that items are awaiting payment of customs/duties/taxes.
All sales are final and cannot be returned or exchanged due to hygiene reasons. If for any reason, you are dissatisfied with your order, please contact us.
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